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Animal Control

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1. What can I do if I lost my pet?

When your beloved companion animal strays from home it can be a traumatic experience for both you and your pet.

Most stray animals are taken to:
Waukesha County Humane Animal Welfare Society (HAWS)
701 Northview Road
Waukesha (262) 542-8851

There are other facilities you could call to see if they found your pet as well:
Elmbrook Humane Society
20950 Enterprise Avenue ~ Brookfield (262) 782-9261

Wisconsin Humane Society
4500 West Wisconsin Avenue ~ Milwaukee (414) 264-6257

Milwaukee Area Domestic Animal Control Commission (MADACC)
3839 West Burnham Street (414) 649-8640

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Assessments

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1. What are special assessment charges?

The City of Pewaukee's policy is to assess each property when work is completed and benefits a property. Assessments for roadway projects and drainage projects are capped at a maximum amount that is adjusted annually. Sewer and Water assessments are essentially for the full amount of the project cost minus any over sizing or items that are deemed to benefit the entire system.

2. When do I need to pay my special assessment to avoid interest for the year?

A payment or partial payment of your special assessment made on or before November 1 will avoid the addition of interest to that assessment year.

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Assessor

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1. What is Personal Property?

Personal Property is tangible property (that is physical) and is subject to the personal property tax unless exempted by statute. Tangible personal property ranges from the chairs in a barbershop to the furnishings of a doctors waiting room from drills used by a dentist to the poles owned by a utility.

2. How do I change my mailing address on my Personal Property Tax Bill?

All change of addresses must be made in writing and submitted to the City of Pewaukee Assessor's Office. Please see the Assessor's web page for contact information.

3. How do I change the name that appears on the Tax Bill after purchasing the property?

New owners at the time of recording the deed should be sure to fill out the Change of Owner and/or Address card provided with the Municipal Lien Certificate. This will change the "mail to" portion of the bill; the permanent change will take place when the Assessors Office receives the deed from the Register of Deeds. NOTE: All changes of owners or addresses must be made in writing by filling out a Change of Address form - please see the Waukesha County Register of Deeds website for details and contact information.

4. What do I do if I move my business out of the City of Pewaukee?

If your business closes or moves out of the City of Pewaukee you must contact the Assessors' Office at (262) 691-6010 to file the necessary papers to delete your personal property account.

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Building Services and Inspections

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1. When are Building Inspectors available?

Inspectors have dedicated office hours from 7-10 a.m. daily. After 10 a.m. they are available by appointment as this time is set aside for inspections.

2. Do I need a building permit for a fence around my house?

A building permit is required for fences over 6 feet in height and for all masonry walls.

3. Do I have to pay when I drop off a building/plumbing/electrical permit application?

No you don't have to pay when you drop off the permit application, but it is recommended to eliminate possible delays in processing. Once your application is reviewed the Inspector or Clerical staff will call you with the amount due. For most projects the permit will not be issued until payment is received.

4. How long does it take to get a Building Permit?

Our goal is to provide the service within 10 working days for residential project and 14 working days for commercial projects.

5. Can I schedule an inspection by email or voicemail?

No. All inspection requests need to be made directly with any staff member which can be done by calling during office hours. If you need a specific time for an inspection those appointments must be made with an Inspector.

6. When will an inspection be done?

Inspection requests must be called in directly to a staff member for scheduling during office hours. If an inspection is called in by 9 a.m. staff will make all attempts to conduct the inspection the same day, however advance notice of 24 hours is appreciated. If an inspection requires a special time, that must be arranged with the inspector directly. Please note that it is difficult to meet exact times as the previous appointment could have difficulties that cause a delay. We do encourage the use of lock boxes if no one is available to be present.

7. Do I have to have an inspection?

Yes. All work that is done that requires a permit must be inspected at the requisite intervals per building code and practices.

8. How do I schedule an inspection?

To schedule an inspection call our office 262-691-9107 during office hours and speak with any staff member. You do not have to speak directly to an inspector unless you need a time that is outside of the normal inspection times, 10 a.m to 2 p.m..

9. When are permit inspections scheduled?

Permit inspections are scheduled for between 10 a.m. to 12 p.m., and 12 p.m. to 2 p.m.. We make all attempts to meet any special requests like: as early as possible, as late as possible and call ahead. If a more specific time frame or one outside these hours is needed, it will have to be scheduled directly with an Inspector. Please call (262) 691-9107.

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City and City Hall Information

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1. What holidays does the City of Pewaukee recognize?

New Year's Day	Good Friday - Offices Close at Noon
Memorial Day	Independence Day
Labor Day	Thanksgiving Day
Day After Thanksgiving	Christmas Eve Day
Christmas Day	New Year's Eve - Offices Close at Noon (unless otherwise noted)

2. What are the hours of operation for City Hall?

City Hall working hours are from 8:00 a.m. to 4:30 p.m. Monday thru Friday. The Building Inspection Offices are available from 7:00 a.m. to 4:30 p.m. Monday thru Friday.

3. Why does my mailing address say Waukesha if I live in the City of Pewaukee?

The existing zip codes were established by the U.S. Post Office prior to incorporation of the Town of Pewaukee now the City of Pewaukee; their policy does not allow them to change zip codes to match municipal borders.

4. What is the address for Pewaukee City Hall?

The address of Pewaukee City Hall is:
W240 N3065 Pewaukee Road
Pewaukee WI 53072

5. What is the fax number for City Hall?

The City Hall fax number is: (262) 691-1798.

6. How do I get to City Hall?

We are located at W240 N3065 Pewaukee Road. North of I-94 and South of Capitol Drive. If you need further assistance please call City Hall at (262) 691-0770.

7. What are the rules and guidelines around yard/garage sales?

There are no rules or guidelines. No permit is needed.

8. I have a non-911 emergency. What number do I call?

**For all Fire Ambulance & Police Emergencies Dial 9-1-1 For Non-Emergency Calls please select one of the following: Reporting Electrical Power Outage: WE Energies (800) 662-4797 Reporting Gas Leak: WE Energies (800) 261-5325 Reporting Water Issues: (262) 691-0804 Humane Animal Office - Waukesha County (262) 896-8300 - after hours please use the Waukesha County Dispatch number. Waukesha County Department of Health & Human Services: (262) 548-7225 Waukesha County Dispatch (non-emergency) (262) 446-5070 Fire Department (non-emergency): (262) 523-4615 Sheriff's Department (non-emergency): (262) 691-0921 Sheriff's Department Dispatch: (262) 473-4700

9. Where is the Pewaukee Post Office located?

The Pewaukee Post Office is located at:

140 Simmons - Village of Pewaukee (262) 691-3253

10. Where is the Waukesha Post Office located?

The Waukesha Post Office is located at:

300 East Broadway - Waukesha (262) 650-5370

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Fire Prevention and Safety

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1. Do you have any tips on escape planning in case of fire?

Yes proper escape planning in the event of a fire is paramount. Fire can spread quickly leaving you little time to escape safely once an alarm sounds. A few basic tips include:
- Draw a home escape plan and discuss it will all members of your household.
- Include at least 2 ways out of every room if possible. Make sure doors and windows leading outside open easily.
- Make sure smoke detectors are installed properly.
- Practice the plan night and day with everyone in your household twice a year.

These are just a few tips for more comprehensive planning checklists and worksheets please visit the National Fire Protection Association website for Escape Planning.

2. If we call 911 because our Carbon Monoxide Detector sounds, will the Fire Department respond?

Yes the Fire Department has specialized equipment to test the air for Caron Monoxide. A sounding detector could mean that there is a high concentration of Carbon Monoxide in your home. Carbon Monoxide is called the "Silent Killer" because it can reduce the amount of oxygen we breathe and since Carbon Monoxide is odorless you have no idea when you have a leak.

3. What are Carbon Monoxide Detectors?

These are not required by law but are desirable. When the detector activates evacuate the house open windows and doors and contact the gas company or plumber to check gas appliances. Detectors are likely to go off in the winter months when houses are closed up and heaters are on. If your detector sounds an alarm and if anyone in the house has a headache feels nauseous or ill, call the fire department.

4. Are all firefighters paramedics?

Not all firefighters are paramedics although all firefighters are trained to at least the level of EMT Basic.

5. What should I know about home fire sprinkler systems?

Properly installed and maintained automatic fire sprinkler systems are reliable systems that help save lives. Read more about how they are being adopted nationally, support to require them in all new 1 and 2 family construction, how they work, and more at the National Fire Protection Association website.

6. What can I burn in my backyard?

You are only allowed to burn yard debris. No garbage, tires, treated wood, used building materials or like materials may be burned. Please note that a burning permit is required. Please see the Licenses web page for additional information.

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Garbage and Recycle Collection

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1. How can I get a new recycle bin?

Contact John's Disposal at 262.473.4700.

2. My garbage was not picked up.

Please call - John's Disposal at (262) 473-4700.

3. What items may I put in garbage/recycle pickup?

Please see the Garbage and Recycle Information sheet in Public Works.

4. I have a large amount of garbage or items such as refrigerators, couches. How do I get these picked up?

The City contracts with John's Disposal for your garbage service. John's Disposal may charge you for the special pickup. For additional information please see the Garbage and Recycle Information sheet in Public Works.

5. How can I dispose of my leaves?

The City Recycling Center accepts leaf and grass clippings during its operation hours (Saturdays 9am to 3pm and Wednesday (4/1 to Thanksgiving week only) from 1pm to 6pm). They may not be in plastic bags when disposed of. Please do not place these items in your swales near your property as this causes drainage issues for upstream and downstream neighbors.

6. What hours is the recycling center at City Hall open?

The Recycling Center is open to City of Pewaukee residents on Saturdays from 9 am to 3 pm (all year) and Wednesdays from 1 pm to 6 pm (April 1 - Thanksgiving Week).

7. What materials may be recycled at City Hall and in what format?

The Recycling Center only accepts certain items as outlined on the Recycle Center page. You may also utilize the Waukesha County Recycling Center.

8. What day is my trash and recycling collected?

Trash and recycling pickup is done on a weekly basis throughout the City. Please contact the Clerk / Treasurer's Office at (262) 691-0770 for schedule or view it online. When a scheduled collection day falls on a major holiday that day's collection and all remaining collections for the week will be delayed one day. Friday's collection will be on Saturday.

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Licenses and Permits

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1. Do I need a license for my pet in the City of Pewaukee?

Dog licenses are required. For additional information please click here to review the Licenses web page or contact the Clerk/Treasurer's office at (262) 691-0770.

2. Where can I obtain a license for my dog?

A license application is available on the Licenses and Permits web page. Once you have completed the application you can either mail it to the Clerk / Treasurer's office at W240 N3065 Pewaukee Road ~ Pewaukee WI 53072 or come in person. A copy of the rabies vaccination, proof of alteration and the fee will be needed. If you mail your payment please provide a self-addressed stamped envelope.

3. How do we obtain a marriage license?

Contact the Waukesha County Clerk (262) 548-7010.

4. How much is a dog license?

Please see the Licenses page for details.

5. Where do I go to obtain a new drivers license?

The nearest Wisconsin Department of Motor Vehicle Driver Office is located at 2019 Golf Road Pewaukee, WI 53072.

6. Are licenses exempt for do-it-yourself projects?

Homeowners who occupy their single family homes are allowed to obtain permits for building, plumbing, electric and HVAC in the City of Pewaukee without a license.

7. What contractors are required to be licensed?

The State of Wisconsin requires all contractors obtaining a permit to be licensed. Commercial Building Contractors need a Building Contractors Registration; 1&2 Family Contractors need a dwelling qualifier license; Plumbing requires a master plumbers license; Electricians require a master electrical license; HVAC (Heating, Ventilation and Air Condition) contractors require a license for 1&2 Family buildings.

8. Does Pewaukee require a local contractor license?

No. State of Wisconsin licensing is required for contractors pulling a permit. We do not have additional licensing for Pewaukee.

9. When can I get a permit?

Permit applications can be dropped off during office hours. Permits are not typically issued immediately and you should allow for 7-10 business days for the permit to be issued by an Inspector. This time frame is dependent upon our current work load and the size of the project. For small projects typically less time is needed, larger projects that require a plan review may take longer.

10. Do I need a permit for a fence?

Yes - please see the Building Services page for more information.

11. Do I need a permit for a Water Heater, Dishwasher, Water Softener or Sump Pump?

Yes. You may also need an Electric permit for any rewiring.

12. Where do I find the setbacks for a property?

If you know the zoning for your City property you can find the defined zoning description in the City Ordinances, Chapter 17.

13. Do I need a permit for a yard sale?

No, you do not need a permit for a yard/garage sale.

14. Where can I get a building permit?

There are two different building permits. Permit to Build for one or two family dwelling (used for most residential homes) and Permit to Build for commercial properties. You can find both on the Permits page along with other permits you may need to complete your project (such as electrical plumbing and gas fitting work).

15. Where can I get an application for a permit to perform electrical work?

You can find an electrical application for a permit on our Permits page.

16. What is needed to get a permit?

You will need to complete the appropriate Permit application for your project. Permit applications are available on our Permits page. Forms are also available in our office.

17. Do I need a permit to reroof a building?

Yes, a permit is needed to replace a roof on a building.

18. Do I need a permit for a block party?

Yes, a permit is needed for a block party. You may pick one up at the Clerk's office at City Hall.

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Mayor, Common Council and Public Meetings

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1. Can I just show up at a meeting to talk about my issue/item under public comment?

Yes, most City of Pewaukee meetings have a "Public Comment" item on their agendas. A citizen may make any comment they deem necessary, however they must understand the governing Board, Committee or Commission cannot act upon or comment on that item under open records laws of the state of Wisconsin.

2. Where are the City Common Council meetings held?

Council meetings are held at: W240 N3065 Pewaukee Road Pewaukee WI 53072, in the Common Council Chambers located on the lower level.

3. When do Joint Library Board Meetings usually take place?

Joint Library Board meetings are held on the third Wednesday of every month at 6:30 P.M. at the Pewaukee Library located at 210 Main Street in the Village of Pewaukee.

4. Who are my Common Council Members?

The Common Council members that take care of you depend where you live. Please see our Common Council web page for details.

5. How do I get a Council agenda?

Please visit our Agenda Center.

6. How long are Common Council Member terms?

Common Council Members are elected to three-year terms.

7. How do I get an item placed on the Council agenda?

Please contact your Alderperson.

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Ordinances, Code and Zoning

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1. How do I get a copy of the sign ordinance?

Chapter 17 contains the municipal code related to Signs (17.0100). Visit our Ordinances web page for more information.

2. Where do I find Pewaukee's Building Code?

The City of Pewaukee's Building Code is in Chapter 14 of the Ordinances.

3. Where do I find a property's zoning?

We are working to get this information available online. At this time you will need to contact us during office hours (262-691-0770) to obtain the zoning for a specific property by providing an address or parcel number.

4. Does my shed have to comply with any regulations?

Yes. All structures must comply with setback requirements and sheds must meet Accessory Use setbacks and rear lot coverage requirements.

5. What is an easement?

An easement grants access to private property for utility installation and maintenance. No structure, fence or tree may be placed in an easement without the written consent of all utility companies that have the right to access an easement. Your survey will show all easements that are located on your property.

6. What is a Plan Commission or Zoning Board of Appeals Public Hearing?

A Plan Commission or Zoning Board of Appeals Public Hearing is a meeting open to the public concerning a proposal to change the City Ordinances or change a City zoning classification which may impact surrounding property owners. At this meeting property owners are given the opportunity to comment and give feedback to the Plan Commission or Zoning Board of Appeals and Common Council.

7. What is setback?

A setback is the required minimum horizontal distance between the front, sides and rear of the lot to the building.

8. What is zoning?

The Zoning Department controls the use and development of land and buildings for the health, welfare and safety of the community.

9. What is lot coverage?

Lot coverage is the percentage of the overall area of a site that a building occupies. It is calculated in the following way: Building area under roof at ground level divided by the total lot area = lot coverage %.

10. What do I need to do to have a special event at my business?

Please pick up a large gathering permit at the Clerk / Treasurer's Office.

11. When do Plan Commission Meetings usually take place?

Plan Commission meetings are held on the third Thursday of every month at 7:00 P.M. in the Common Council Chambers. See the Plan Commission web page for more information.

12. When do the Zoning Board of Appeals Meetings usually take place?

Zoning Board of Appeals meetings are held on the first Monday of every month, if needed, at 6:30 P.M. in the Common Council Chambers. See the Zoning Board of Appeals web page for more information.

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Park and Recreation

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1. What time is the beach open?

The beach opens seasonally dependent upon available lifeguard staff. The beach opens on daily basis starting the first week of June and beach hours are 10 am until 5 pm. This means there will be a lifeguard on duty (weather permitting) during those hours, seven days a week. The beach closes around the third week of August.

2. Does the beach water get tested on a regular basis?

Yes, the beach is tested on a weekly basis for fecal coliform counts. If the counts are too high (deemed by the testing agency), the beach will be closed and will be retested until the water is safe to swim in.

3. I noticed a down tree at a local park OR a tree fell onto my property from the local park, what should I do?

In either instance, please call the Park Maintenance department (262-691-7275) to report the issue. We will attempt to have the tree removed as quickly as possible.

4. I am looking for a part-time job with the park/recreation department, how do I apply?

Typically the Park/Recreation Department starts hiring for seasonal part-time employment for the summer in the recreation department and park maintenance department as early as March. Open positions will be posted on the City of Pewaukee's website under employment. If you are applying for a specialty instructor position, also include your resume or a summary of your skills and qualifications along with the application.  Individuals interested in teaching classes or offering new programs through the department should contact the Recreation Supervisor.  

5. What time are the parks open?

Parks are typically open during the peak season (May through September) from 10 a.m. to 10 p.m. This means if there are restrooms available on site, we will have them open during those hours. During non-peak season, parks are still usable during those specified hours however restrooms will not be available.

6. How do I rent a park in the Pewaukee Park System?

There is detailed information regarding rentals including rates, guidelines and procedures on the Park/Recreation Department webpage under Rent A Park. To rent a park, you must call the office at 262-691-7275. You should have in mind what park you want to rent, what date, time, the number of people you expect to attend, and the purpose of the rental. Residents of both the Village and City of Pewaukee receive the resident rate for rentals - a resident MUST be the person making the rental for the resident rate to be given.

7. I noticed vandalism at a local park, who should I report it to?

We appreciate the watchful eyes of our residents to help us maintain the parks. We do not see every park every day so if you notice something regarding vandalism at one of the parks, please call our office at 262-691-7275 to report it. Or send us an email; be sure to let us know the park, exact location of the vandalism and what kind of vandalism it is (ie spray paint, broken equipment, etc.)

8. When do Joint Park and Recreation Meetings usually take place?

Joint Park and Recreation meetings are held on the second Wednesday of every month at 7:00 P.M. in the Common Council Chambers. See our the Board page for more information.

9. Do I need to send in payment if I am on a waitlist?

No. If you are on a waitlist for a class, payment does not need to be made. If you get into the program, the office will call you and at that time we will arrange for payment. Only cash or checks are acceptable forms of payment.

10. When are your program guides mailed?

Program guides are mailed to property tax payers for the fall/winter and winter/spring session. The summer session is mailed to all residents of the Village and City of Pewaukee based on the postal rural route. The winter/spring program guide is mailed in December, the summer guide is mailed in April and the fall/winter guide is mailed in August.

11. My child lost an item at one of your programs, do you have a lost and found?

If the program was held by the Park/Recreation Department, you may call our office at 262-691-7275 and we will check our lost and found items for you. Items are held in the Department's lost and found for two weeks, after which they are donated to Goodwill or some other charitable organization. The Park/Recreation Department does NOT hold lost and found items for the Pewaukee Soccer Club or Pewaukee Youth Baseball.

12. Can an exception be made for making the class bigger or allowing an age inappropriate child into the class?

No, programs are designed according to age and/or instructor/student ratios or level that will best benefit the student. Please do not ask us to exceed class limits or put your child in the wrong age or skill level.

13. I did not receive a program guide, where can I find them?

Fall/Winter and Winter/Spring program guides are mailed directly to property tax payers in the City and Village. Summer program guides are mailed to residents based on the postal rural route therefore includes non-property tax payers as well. Program guides are always available for pickup at Village Hall, City Hall and the Pewaukee Public Library. We also post our most current guide on this website – see Park/Recreation Department for more information. If you are not a Pewaukee resident and would like to receive our program guides, please call 262-691-7275 and ask to be placed on the mailing list.

14. Why are some programs canceled?

In the program guide, under the description of each program, we list in italics a minimum and maximum for each class. We will cancel a class if it does not meet the minimum. The minimum is the basis at which the program fees cover the cost to run the program. If a program is canceled because it does not reach its minimum, then registrants are issued a full refund.

15. My child has to miss a class, do you prorate?

We do not prorate for any programs. If you register after the program starts or if you are going to miss a class, we will not prorate that class.

16. What is your refund policy?

Full refunds will not be issued unless a program is cancelled by the Park/Recreation Department. Participants who request a refund not less than 1 week prior to the first day of the program will receive a 50% refund. Requests within 1 week of program start or after program start will not receive a refund except in the case of a medical reason document by a physician or if the individual’s spot can be filled by an individual on a wait list.

17. Can I get a credit for a program if I cancel rather than a refund minus the refund service fee?

The Department does not offer a credit system at this time. Any registration cancellations will result in a refund. Refunds typically take 3 to 4 weeks to be processed and mailed back to participants.

18. How will I know if I got into a program I registered for if I mail in my registration?

We will send a receipt via email to all participants that provide an email address. If you would like a hard copy receipt, please provide a self-addressed, stamped envelope. We will not provide any further updates on regularly scheduled program information.

19. How do I know if a program requires me to list my t-shirt size on the registration form?

Any program that provides participants with a t-shirt will have a t-shirt symbol (t-shirt inside a circle) listed next to the program name. When you see that symbol, be sure to list your t-shirt size on your registration form.

20. How do you decide what programs to offer?

The Department strives to offer programs that the community wants and needs. However many of our programs are limited to what facility space we have available, whether or not we can find an instructor for the program and also what the current program trends are.

21. Are Park & Recreation classes inclusive?

Pewaukee Parks and Recreation Department (the “Department”) encourages individuals with disabilities to participate in recreational programming. To that end, the Department offers inclusive recreational programs and activities. The term “Inclusion” means that individuals with disabilities are “included” in our recreation programs. People with and without disabilities participate together in the same way, in the same place, and enjoy the same benefits. Our Department is pleased to comply with the Americans with Disabilities Act (ADA) regulations.

22. Are there program scholarships available?

The Pewaukee Junior Guild may be able to help you afford Parks & Recreation programming for your children. Please inquire confidentially by emailing pewaukeejuniors@gmail.com.

23. Do you take photos of classes?

Pewaukee Parks and
Recreation may take photos of our programs for promotional purposes. If you do
not wish to have your photo taken, please notify the photographer and our
office.

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Police Services and Parking Tickets

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1. How long do I have to pay a parking ticket?

You have seven (7) days from the date of issuance to pay a Parking Citation fine. The fine doubles if not paid within seven (7) days. If still not paid witting fourteen (14) days the fine doubles again.

If the citation remains unpaid after twenty-eight (28) days, the violation is forwarded to the Wisconsin Department of Motor Vehicles for registration suspension and refusal. Additional fines/penalties may apply. A suspended registration means it is illegal to operate the vehicle.

Example: Initial Fine $20
8-14 Days Late: $40
15-27 Days Late: $80
28 Days: Vehicle Registration Suspension & Refusal

2. How do I pay a parking ticket?

When submitting a payment the parking ticket number is required to ensure the payment is applied properly. Payments can be made:

IN PERSON AT THE POLICE SERVICES OFFICE: Office hours are Monday 7:30 a.m. - 3:30 p.m. and Tuesday-Thursday 8:00 a.m. - 3:00 p.m., excluding holidays. Please note that Credit Card payments are not accepted.

PAYMENT DROP BOX: You may utilize the Parking Citation Payment lock box 24 hours a day, 7 days a week. It is located in the substation lobby on the lower level of City Hall. Envelopes are provided.

BY MAIL: For your convenience, your payments may be made by mail. Citation numbers must be noted on your check (please do not mail cash payments). If you would like a receipt mailed back to you, please include a self-addressed stamped envelope. Mail payment to: City of Pewaukee, ATTN: Police Services, W240N3065 Pewaukee Rd., Pewaukee, WI 53072.

3. Can I contest a parking ticket?

Yes, the registered owner may contest the legality of the issuance of the ticket. A hearing may be obtained upon written request of the registered owner if submitted with supporting documentation to the Police Services Clerk. Please see the Police Services web page for more information.

4. What happens if I pay a parking ticket late?

You have seven (7) days from the date of issuance to pay a Parking Citation fine. The fine doubles if not paid within seven (7) days. If still not paid witting fourteen (14) days the fine doubles again.

If the citation remains unpaid after twenty-eight (28) days, the violation is forwarded to the Wisconsin Department of Motor Vehicles for registration suspension and refusal. Additional fines/penalties may apply. A suspended registration means it is illegal to operate the vehicle.

Example: Initial Fine $20
8-14 Days Late: $40
15-27 Days Late: $80
28 Days: Vehicle Registration Suspension & Refusal

5. What happens if I overpay a parking ticket?

Overpayment of a Parking Citation is applied to any unpaid parking fines for the same person/vehicle. Change will be provided for payments made by cash and in person. Please contact the Police Services Clerk at 262-691-0921 before making a payment if you do not know the amount of your fine.

6. Does the City of Pewaukee have a curfew?

City of Pewaukee § 6.05 states: “No person under the age of 18 shall loiter, stand, walk, stroll, run, bike drive, congregate or play upon or within public rights-of-way, railroads, parks, public lands or buildings, or places of commercial, industrial or institutional use or activity after 11 PM and before 6 AM unless accompanied by a parent, legal guardian or other adult having custody, care, and control of such minor person; or unless the minor person not under such control is working or traveling between home and work or between home and supervised school, church, or civic function.”

7. Sex Offender Registry Information

Please see the National Sex Offender Registry web site for more information.

8. What is the process for filing an accident report?

If you are in an accident you should call 9-1-1 for emergency assistance. For Non-emergency dispatch call 262-446-5070. Regarding Accident Reporting the Wisconsin DOT Department of Motor Vehicles advises: Any accident must be reported to law enforcement when it results in: * Injury or death of a person. * $1,000 or more total damage to property owned by any one person. * Damages of $200 or mort to government property (except motor vehicles). For details and forms please go to the WI DOT DMV Accident Reporting web page.

9. Can I get a copy of an accident report?

Yes. For accidents PRIOR to January 1, 2010, contact the City of Pewaukee Police Services clerk. Please see the Police Services page for more information on submitting a request for Public Records.

For any accident occurring AFTER January 1, 2010, you must contact the Waukesha County Sheriff Department for a report at 262-548-7117.

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Public Works

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1. I have experienced flooding on my property. What can be done to correct this?

The City has limited resources (staff and funds) to address large flood issues. With the flooding of 2008 and 2009, the Council has authorized a limited scope to investigate flooding for a few areas. This work is ongoing currently. If you are unsure if your area is included in this or want to be put on a list for future funding allocations, please submit a request. You can also contact the Public Works at (262) 691-0804.

2. What steps do I have to take to have trees removed?

Trees can only be removed if they are dead or if they are interfering with a construction project. Please call DPW at 262-691-0804 for more information.

3. What do I do about a stray animal on my property?

Call the Waukesha County Humane Animal Control at (262) 896-8300 during normal business hours. After hours please call Waukesha County Dispatch at (262) 446-5070.

4. When is the City going to paint the water tower at City Hall?

The current water tower at city hall has lead based paint and in order to repaint the tower the entire tower has to be taken down. At this time we do not have another elevated tower that can store water and control water pressure. The City is in the process of getting authorization from the FAA and Waukesha County to put up a new water tower on Ridgeview Parkway Court. Once approval is received and a new tower is constructed and operational, the City will be able to take down the water tower at city hall for repair or permanent removal.

5. When do the Public Works Commission Meetings usually take place?

Public Works Commission Meetings are held approximately all odd numbered months and the day of the week varies depending on availability of commission members. Please Contact the Water Utility Office for assistance (262) 691-0804.

6. How do I contact the Public Works Department?

Please visit the Public Works home page here for a full list of contacts for this department.

7. Are there any watering restrictions in summer?

The best times to water are from 8pm and 10am and between the first Sunday of April until the last Sunday of October. These are also the only times allowed under the ordnance. For a full copy of ordinances come to the Public Works department at City Hall.

8. When will the road in front of my house be repaved?

It is difficult to give an exact timeline for each road to be repaved. The City has adopted a 5-year road program as part of its annual budget. Please note that this is a planning document and at times funding or utility issues delay the projects.

9. My mailbox and/or other items were damaged by the snow plowing operation. Who will repair this?

Please note that the City owns approximately 15 feet (this does vary throughout the community) from the edge of pavement. Landscape items should not be located within this right of way to prevent damage by the City. The mailbox is required to be located within this right of way and we make every effort to avoid it during our plowing operations. You may submit a request to have your mailbox on a list for repairs. Please note that repairs will be made after the event clean up is completed which can be up to several weeks after the initial event depending on its severity. Contact the Streets Department for more information: 262-691-0771.

10. How do I know who owns the street in front of my house?

The State owns and maintains all roads that are state highways. These are designed by numbers (for example, STH 190 which is Capitol Drive). The County owns and maintains all roads that are county highways which are designated by letters (for example, CTH F which is Redford Boulevard). The City generally owns the remainder of the streets except for a few which are private roadways.

11. When will the City repair the damage from the snow plow to the shoulder?

The City tries very hard to avoid any damage to the shoulder during plowing operation. However, it is sometimes difficult to see the edge of pavement during and after snow events. Damage that is reported or known will be repaired in the Spring after plowing operations are completed for the season and the weather is conducive to these repairs. If you are not sure if your damage is known, please submit a request to ensure you are on the list for the Spring repairs.

12. The street light near my property needs maintenance.

The City owns very few of the lights in the community. Many of the lights are owned and maintained by the County or the State. If the light is not located on a County or State highway and it is located in the City, you may submit a request to have it serviced. This may take time to complete as we contract with We Energies for these lights and their maintenance.

13. There are trees or bushes blocking my sight distance at intersections. Who maintains these?

The City will trim back bushes and trees that are located in the right of way. You may submit a request to have an intersection reviewed by Highway staff to determine if the obstruction is a private issue or public issue.

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Tax Collection

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1. What if I did not receive a Real Estate Tax Bill?

If you did not received your tax bill you can obtain a statement by visiting the Waukesha County Tax Listing. You will then search by either your tax key number or property address.

2. How can I pay my taxes?

• IN PERSON AT THE CLERK/TREASURER’S OFFICE: Regular tax collection hours at the Clerk/Treasurer’s Office are Monday through Friday from 8:00 a.m. to 4:00 p.m. through the end of January EXCEPT when we will be observing holiday hours which are listed on the front page.
• DEPOSITORY BOX: You may also utilize the City Hall Depository at any time. It is located in the vestibule of City Hall, accessed from the upper level. The payments deposited in the City Hall depository will be processed the next business day, with the assumption they were delivered the day before.
• BY MAIL: For your convenience, your payments may be made by mail. Please tear off the top portion of your bill and use the enclosed green envelope. The address provided on this envelope is for TAX PAYMENTS ONLY. If you want a receipt mailed to you please include a self-addressed, stamped envelope with your tax payment. You can also access the payment information on Waukesha County’s website.
• ELECTRONIC CHECKS: You can pay your taxes by electronic check by visiting the Waukesha County website at http://www.waukeshacounty.gov. On their homepage, select the “Pay/Search Property Tax” link and then select the “Pay Options” tab on the top of your screen and follow the prompts. You will be charged $1.50 for this service.
• BY CREDIT CARD: Enjoy the convenience and flexibility of credit card payments for your taxes. The City of Pewaukee, in cooperation with, offers the opportunity to pay taxes either by telephone (888) 891-6064 Option #1 Monday through Friday 8:00 a.m. to 10:00 p.m. EST or via the internet by going to the Waukesha County website (follow the electronic check instructions above). Point & Pay will charge a nominal fee of 2.39% for this service. Please note: credit card payments will NOT be accepted when paying in person at City Hall.

3. What if I do not receive a Personal Property Tax Bill?

You can request a statement by calling the City of Pewaukee's Clerk / Treasurer's Office at (262) 691-0770.

You can also look it up online: http://tax.waukeshacounty.gov/ - be sure to check "Include Personal Property".  

4. What is the due date for Personal Property Taxes?

Personal Property Tax payments are due January 31st. There is no installment plan option.

5. How much did I pay in Real Estate Taxes last year?

You can obtain that information on the Waukesha County Tax Listing and search by your property address or tax key. You have the opportunity to view tax bill history back to 2001.

6. Have you received my Real Estate Tax payment from my bank?

You can obtain that information by visiting the Waukesha County Tax Listing. You will then search by either your tax key number or property address. Please note the City of Pewaukee Treasurer sends payment files to the County every night. Your payment may not be posted to their website immediately due to the work load of the County Treasurer.

7. Are you a new property owner and have not received a tax bill?

You can obtain that information on the Waukesha County Tax Listing and search by your property address or tax key.

8. What are the due dates for Real Estate Taxes?

Full Payment Method - Taxpayers may pay their real estate taxes in full on or before January 31st. Installment Method - Real estate taxes can be paid in two (2) installments. The first installment must be paid on or before January 31st to qualify for the installment payment plan. All special assessments are included in the first installment. The second installment must be paid on or before July 31st to the Waukesha County Treasurer.

9. Who do I make my tax payment to?

For Real Estate Property Taxes the first Installment or full payment is paid to the City of Pewaukee Clerk / Treasurer on or before January 31st. If you opt to pay in installments the second installment is due to the Waukesha County Treasurer located at 515 West Moreland Blvd. on or before July 31st.

10. Where do I mail my Personal Property Tax payment?

All personal property tax payments are mailed to the City of Pewaukee Clerk / Treasurer W240 N3065 Pewaukee Road ~ Pewaukee WI 53072 unless they went to the Waukesha County Treasurer for collection.

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Voting Information

Show All Answers

1. How do I register to vote?

Please see the Clerk/Treasurer web page on Elections for detailed information.

2. Where do I vote?

The City of Pewaukee is divided into 10 wards which contain 3 polling locations. To find out where you should vote please go to My Vote Wisconsin, click on 'Regular Voter' then 'Address Search' and type in your address.

3. What are the deadlines for requesting an absentee ballot?

Please visit our Absentee Voter Registration web page for detailed information regarding Absentee Ballots.

4. How do I become a Candidate?

If you intend to seek a position as the Municipal Judge, a member on the City of Pewaukee Common Council as an Alderman or Mayor, paperwork is typically available the November prior to the spring election in the Clerk / Treasurer's office. Call or visit the Clerk / Treasurer's office for detailed instructions at (262)-691-0770.

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Water and Sewer

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1. When do water/sewer bills get mailed?

Utility bills are mailed quarterly:
March 20th
June 20th
September 20th
December 20th
Bills are due on the 10th of the following month.

2. Why am I getting a water/sewer bill when I no longer live in Pewaukee?

Unless you notify the Public Works Dept in writing your quarterly bills will still be in your name. The City of Pewaukee has an "Identity Theft Policy" required by the Federal Government. All changes of ownership must be in writing.

3. I just purchased a softener, how hard is my water?

The East Side water system hardness averages 338 ppm/19.8 grains of hardness. The West Side water system hardness averages 345 ppm/20 grains of hardness.

4. Why does my water meter need to be changed?

The water utility is required to operate under rules established by the Wisconsin Public Service Commission. The rules were set so that the Utility would bill the customer for the accurate amount of so that the Utility would bill the customer for the accurate amount of water consumed. As with anything, meters wear out over time. These are similar requirements established for the electric and gas utilities in the state.

5. Where does my water come from?

The City of Pewaukee Municipal water supply operates two water systems. Both systems are served from ground water wells. The East Side (Main) system which serves the area of the City East of Hwy 16 to Springdale Road, has 7 ground water wells. The West Side system (Highlands Coop) lies west of Hwy 16 to approximately Hwy SS/I-94. Three groundwater wells currently serve this area.

6. Why does my water taste/smell like chlorine?

The Department of Natural Resources requires that we disinfect the water at each water pumping station. The stations are scattered throughout the City. Your home maybe located in close proximity to one of these sites. There is also a possibility that your home is some distance away. In this case, there is a phenomenon knows as "break point" being reached. This actually is a reduction in chlorine levels, but the odor actually becomes more noticeable. Try filling a pitcher of water and chill in the refrigerator. The chlorine will dissipate over time.

7. There is a metal disk/pipe in my yard about 3" round. What is this?

This is the "curb box" for your property. This pipe allows the Utility &/or your plumber to shut off the water to your home if the valves fail inside your home. A special "key/wrench" accesses a valve below the ground that will shut off the water service to your home. It is the property owners responsibility to keep this pipe accessible and not damage, or fill with debris. Please DO NOT plant trees, cover with landscaping etc. The valve cover should sit flush with the ground so that you can mow over it. Sometimes the "curb box" will wind up in your driveway. Please contact the Utility BEFORE you pave or pour concrete. We should make sure the pipe/valve is working correctly. It would be a terrible waste to pave, and then need to tear it out because repairs are required.

8. Do you add fluoride to the water?

The City of Pewaukee does not add fluoride to the water. There is a natural level of fluoride contained in the well water. The natural level in the East Side water system is .42 ppm.The natural level in the West Side water system is .45 ppm.

9. When will you bring municipal water to my neighborhood?

Typically, the Utility will extend water main for three reasons: 1) The City intends to pave out an existing subdivision: 2) A developer/the Utility is required to extend municipal water service to a new subdivision. 3) The residents of an existing subdivision petition the City to extend services.

10. I think the hydrant in my yard is UGLY. Can I hide/screen it?

The answer is NO. Water systems are designed to provide quality water service to there customers and equally important to provide fire protection to your property. Screening and landscaping around a fire hydrant is highly discouraged. Screening is bad for the Fire Department when approaching a fire. Landscaping around the hydrant makes it difficult when Utility staff is conducting the semi-annual flushing program. Screening and landscaping around a fire hydrant is highly discouraged. Screening is bad for the Fire Department when approaching a fire. Landscaping around the hydrant makes it difficult when Utility staff is conducting the semi-annual flushing program. Utility staff does not take any pleasure in "blowing" water and wood chips all over the place when trying make sure your hydrant works correctly.

11. Why are there flags in my yard?

When you or your contractor calls Diggers Hotline the Utility is notified that there will be work in your yard. The Utility is required to locate any facilities (water or sewer lines) that may be in your yard. The Utility is not able to locate any lines beyond the road right of way or what would be your private yard.

12. What if I pay my Water Bill Late?

Interest of 10% per annul will start accruing at the close of business on the due date. Under state law failure to receive a bill does not affect the validity of the bill or any interest or fines incurred due to late payment(s). It is the responsibility of the homeowner to secure his/her water bill when one is not received.

13. My meter change letter says that I must work the valves near my meter. Why should I have to do that?

The water utility is only responsibility for the meter that the Utility owns. The Utility does not install, or own the valves in a private residence/building. We highly encourage owners to exercise the valves around the water meter periodically. Valves seize up if not operated on a regular basis. It is in your best interest. We've had a few 'catastrophic' incidents where washing machine hoses fail, or other emergency plumbing failures cause even more damage because valves were inoperable.

14. Why are there guys in big trucks opening manhole covers?

The Utility contracts out sewer cleaning every year. Approximately one third of the system is cleaned each time. Therefore, you will see the cleaning crew once every three years.

15. My basement smells like sewage, but there is no back up.

All basements contain floor drain systems. These drains should be installed with J - traps. The trap when filled with water should not allow any sewer gas to come through. If you notice the smell with no back up, pour a bucket of water down the drain. This will fill the trap again.

16. There is sewage backed up in my basement.

The sewer line extending from your home may be plugged. The sewer line that runs from your home to the main sewer line, usually in the middle of the street, is the property owners responsibility to repair/unplug.

17. There is a metal cover in the street/yard about 6" round. What is this?

These are covers for water valves. These are "valve boxes" allow the Utility to access water valves that are located below ground. The valves are on the larger water mains that flow water to your houses water service lateral. If you find a cover missing, please contact the Utility office at 262.691.0804.

18. What happens if I overpay my Water Bill?

Over payments will be applied to the next billing cycle.