FAQs • Pewaukee, WI • CivicEngage

My mailbox and/or other items were damaged by the snow plowing operation. Who will repair this?: Please note that the City owns approximately 15 feet (this does vary throughout the community) from the edge of pavement. Landscape items should not be located within this right of way to prevent damage by the City. The mailbox is required to be located within this right of way and we make every effort to avoid it during our plowing operations. You may submit a request to have your mailbox on a list for repairs. Please note that repairs will be made after the event clean up is completed which can be up to several weeks after the initial event depending on its severity. Contact the Streets Department for more information: 262-691-0771.

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Public Works

1. I have experienced flooding on my property. What can be done to correct this?: The City has limited resources (staff and funds) to address large flood issues. With the flooding of 2008 and 2009, the Council has authorized a limited scope to investigate flooding for a few areas. This work is ongoing currently. If you are unsure if your area is included in this or want to be put on a list for future funding allocations, please submit a request. You can also contact the Public Works at (262) 691-0804.

2. What steps do I have to take to have trees removed?: Trees can only be removed if they are dead or if they are interfering with a construction project. Please call DPW at 262-691-0804 for more information.

3. What do I do about a stray animal on my property?: Call the Waukesha County Humane Animal Control at (262) 896-8300 during normal business hours. After hours please call Waukesha County Dispatch at (262) 446-5070.

4. When is the City going to paint the water tower at City Hall?: The current water tower at city hall has lead based paint and in order to repaint the tower the entire tower has to be taken down. At this time we do not have another elevated tower that can store water and control water pressure. The City is in the process of getting authorization from the FAA and Waukesha County to put up a new water tower on Ridgeview Parkway Court. Once approval is received and a new tower is constructed and operational, the City will be able to take down the water tower at city hall for repair or permanent removal.

5. When do the Public Works Commission Meetings usually take place?: Public Works Commission Meetings are held approximately all odd numbered months and the day of the week varies depending on availability of commission members. Please Contact the Water Utility Office for assistance (262) 691-0804.

6. How do I contact the Public Works Department?: Please visit the Public Works home page here for a full list of contacts for this department.

7. Are there any watering restrictions in summer?: The best times to water are from 8pm and 10am and between the first Sunday of April until the last Sunday of October. These are also the only times allowed under the ordnance. For a full copy of ordinances come to the Public Works department at City Hall.

8. When will the road in front of my house be repaved?: It is difficult to give an exact timeline for each road to be repaved. The City has adopted a 5-year road program as part of its annual budget. Please note that this is a planning document and at times funding or utility issues delay the projects.

9. My mailbox and/or other items were damaged by the snow plowing operation. Who will repair this?: Please note that the City owns approximately 15 feet (this does vary throughout the community) from the edge of pavement. Landscape items should not be located within this right of way to prevent damage by the City. The mailbox is required to be located within this right of way and we make every effort to avoid it during our plowing operations. You may submit a request to have your mailbox on a list for repairs. Please note that repairs will be made after the event clean up is completed which can be up to several weeks after the initial event depending on its severity. Contact the Streets Department for more information: 262-691-0771.

10. How do I know who owns the street in front of my house?: The State owns and maintains all roads that are state highways. These are designed by numbers (for example, STH 190 which is Capitol Drive). The County owns and maintains all roads that are county highways which are designated by letters (for example, CTH F which is Redford Boulevard). The City generally owns the remainder of the streets except for a few which are private roadways.

11. When will the City repair the damage from the snow plow to the shoulder?: The City tries very hard to avoid any damage to the shoulder during plowing operation. However, it is sometimes difficult to see the edge of pavement during and after snow events. Damage that is reported or known will be repaired in the Spring after plowing operations are completed for the season and the weather is conducive to these repairs. If you are not sure if your damage is known, please submit a request to ensure you are on the list for the Spring repairs.

12. The street light near my property needs maintenance.: The City owns very few of the lights in the community. Many of the lights are owned and maintained by the County or the State. If the light is not located on a County or State highway and it is located in the City, you may submit a request to have it serviced. This may take time to complete as we contract with We Energies for these lights and their maintenance.

13. There are trees or bushes blocking my sight distance at intersections. Who maintains these?: The City will trim back bushes and trees that are located in the right of way. You may submit a request to have an intersection reviewed by Highway staff to determine if the obstruction is a private issue or public issue.